TMG was built around two simple, yet focused, ideas:

1. To create, deliver and manage compelling, customized restaurant and entertainment concepts tailored to the specific needs of the marketplace

2. To maximize the profitability for shareholders of retail concerns focusing on product enhancement, sales, management and operating efficiencies.

Connect With Us

Trifecta Management Group® (TMG) provides innovative concepts, comprehensive management services, consulting, marketing, training and a wide range of value-added services to the entertainment, restaurant, retail and other industries.

The management team has broad and deep experience operating numerous businesses, domestically and internationally, with expertise in all aspects of strategic planning, concept development, project management, marketing & sales, culinary services, training and ongoing operations for all types of restaurant and entertainment destinations. TMG, through its Trifecta Marketing Services division, has also worked on projects in the filmed entertainment, gourmet grocer, estate planning and insurance industries.

Known for creating some of the industry’s most dynamic concepts and brands, this team is also recognized for delivering superior operational performance and execution, and for structuring “win-win” deals with developers and other partners. TMG works closely with partners to develop unique concepts in formats from 1,000 to 100,000 square feet, providing a compelling anchor to multi-faceted projects or free-standing destinations.

TMG has quickly become recognized for its custom concepts, including plank®, Axis alley®, Coyote Entertainment Center, The Corner Alley®, KDB® (Kitchen, Den, Bar), Zocalo Mexican Grill and Tequileria™, Pizzeria Villagio™, The BLVD, Mic & Moe’s™, Mestizo™ (by Aarón Sánchez), Ten Pin Fun Center and Uptown Alley®.

Bridget Smith is a partner and the Chief Marketing Officer for Trifecta Management Group, overseeing the advertising, marketing and sales efforts for the company’s entertainment venues. Smith also oversees the new launched Trifecta Marketing Services (TMS), which provides full marketing services and products for local businesses, specifically in charge of business development, including expanding services to a broad range of industries and day-to-day management of TMS.

Supervising a team of professionals throughout the US, Smith is integral in the development of advertising, marketing, promotional and sales programs for the company’s group and individual client sales efforts. Her expertise is in multi-faceted media distribution strategies, including negotiating and placing compelling messages in both traditional and digital advertising channels. Additionally, Smith also has start-up and transactional experiences, having started a Southern California business brokerage agency.

Prior to working with Trifecta Management Group, Smith was the Chief Operating Officer for Fresh Produce Sportswear, an independently owned and operated retail operation of three women’s clothing stores in Southern California.

Additionally, Smith was Vice President of Sales and Marketing, at GameWorks playing a key role in the sales and marketing efforts of the company. She managed a team of fourteen Sales and Marketing professionals around the country. Smith also acted as the official liaison for the company’s successful Ford Racing partnership, which included vehicle giveaways throughout the US.

Before working in the LBE industry, Smith managed client accounts in commercial advertising for the automotive industry. Smith drove revenue opportunities in her role as an account director from the development of initial concepts through production. Smith also acted as Vice President of Sales and Marketing for Romer Inc., where she managed a national sales force, negotiated contracts with Fortune 500 companies, implemented key strategic partnerships, and developed broad ongoing marketing campaigns.

Smith received her B.A. from the University of San Diego, and an M.S. from National University.

Pat Hart is a partner and the Chief Operating Officer with Trifecta Management Group overseeing all aspects of day-to-day operations. He is also involved in project management, concept development, design and development, revenue growth, food and beverage, research, technology, training, human resources and finance and accounting. He has also led the opening of over 60 restaurants and location-based entertainment centers domestically and 6 locations internationally.

Hart has an extensive business background that includes strategic planning, idea generation, brand expansion, international business, new experience development, operations and investor relations.

Prior to Trifecta, Pat was the Executive Vice President of Operations for GameWorks, responsible for all operational aspects of the business including concept development, food and beverage, training and development, technical operations, group sales and game and attractions. Hart’s intuitive knowledge of the business was instrumental in the evolutionary development of GameWorks and Sega Entertainment from its prototype to a world-class entertainment destination. Pat was also the key U.S. senior management liaison with the Japanese ownership and executives with Sega Sammy based in Tokyo.

During his 15 years with GameWorks and Sega he was instrumental in developing the new restaurant and bar concepts for Jax Grill, Arena Sports Bar and Grill and World Sports Grille and was responsible for converting chosen locations into the new concepts, ensuring continuity in the menu, food, drinks and aesthetics and design of each property.

As the company continued to extend the franchise into other countries, he spearheaded research and development for ambitious international growth and worked closely with international franchisees to develop entertainment experiences and food and drink menus, tailored to regional flavor profiles and lead all international openings.

Hart spent the early part of his career in executive and multi-unit capacities in the restaurant industry with companies such as Marie Callender’s and Famous Restaurants.

As a founding/managing partner of Trifecta Management Group, Ron Lam’s primary responsibilities include strategy, concept development, brand management, marketing / group sales and company management.

Ron is a seasoned entertainment executive with significant boardroom and CEO experience, with a broad range of expertise in strategy, branding, marketing, finance, deal structuring, business management and investor relations. Before co-founding Trifecta Management Group, he led the strategic direction of GameWorks, as CEO/President of the Steven Spielberg created concept.

At MCA/Universal Studios, his participation in over 150 strategy and business development meetings with Hollywood’s legendary duo of Lew Wasserman and Sid Sheinberg provided a foundation for his business acumen and consumer-focused approach.

With over 20 years of retail entertainment industry experience, Ron is credited with developing innovative entertainment brands/concepts and marketing programs – all with an eye towards creating exciting, captivating social entertainment and dining destinations. His brand creations include plank, The Corner Alley, Mestizo, Uptown Alley, KDB, Axis alley, Dip Shack, 4^th Street Bar & Grill, CBQ.

In the early 2000s, Ron was a pioneer in the industry, providing multiple experiential brands “under one roof,” and incorporating the boutique bowling and immersive sports bar & grill concepts within the large box entertainment experience.

Ron initially joined GameWorks as its COO and CFO in 1999 and was promoted to CEO/President in 2001. He spearheaded the company’s turnaround/growth plan, which resulted in a financially healthy entity and ultimately in the proactive sale of the company in a competitive auction.

During his GameWorks tenure, the company expanded globally with multiple new domestic openings, with revamped formats, and international franchise agreements. In addition, Ron created numerous marketing/sales and entertainment programs which increased same store sales each year as CEO.

Prior to that, Ron served as Senior Vice President and CFO of Universal Studios Hollywood and CityWalk, a critically acclaimed “one of a kind” retail/entertainment destination and was part of the executive team responsible for the opening of the Waterworld, Jurassic Park the Ride and Terminator 2-3D attractions, as well as the expansion of CityWalk.

As a senior executive of MCA Inc. (Universal Studios) in the early/mid 1990s, he headed up the Corporate Planning function where he was responsible for business planning activities company-wide for the $6 billion entertainment conglomerate and was involved in numerous business development efforts in film, television, music, recreation, publishing and retail; significant properties included Jurassic Park, Schindler’s List, Geffen Records, Law & Order, Universal’s Island of Adventure, etc.

Ron also worked for Price Waterhouse Management Consulting as a senior consultant, working on projects in strategic planning, reengineering, reorganizations, distribution planning and other executive management services.

Ron currently is a Board of Directors member of Sacramento State Alumni Association and Mandarins Inc. and served on the Advisory Boards for the 2020 USA Track & Field Olympic Trials (venue). He also was a Board of Directors member of CentroMart, Inc. from 1999 to 2013.

Ron holds a Business Administration degree from California State University, Sacramento, and an MBA with honors from the University of Southern California. He is married with two children.

Bruce Nussbaum is a founding member of Trifecta Management Group. He brings a unique combination of a Harvard Law-trained lawyer with extensive transactional experience and a seasoned retail entertainment executive with deep operations expertise. His transactional experience includes dealmaking, mergers and acquisitions, leasing, financing, joint ventures, licensing and international. His operations expertise encompasses real estate, landlord/tenant relationships, legal, human resources, employment, benefits, contracts, risk management and intellectual property.

With this diverse skill set Nussbaum divides his time between identifying and structuring Trifecta’s new business endeavors with developers, entrepreneurs and others and supporting the day-to-day functioning of the company’s location-based operations and consulting projects. In doing so he has negotiated hundreds of engagement letters, leases, management and other contracts. Bruce is actively engaged in the real estate and retail entertainment industries via frequent speaking engagements and attendance at national and regional conferences and trade shows.

Prior to Trifecta, Bruce served as Executive Vice President of Corporate Development and General Counsel of GameWorks. As head of corporate development, Bruce led the company’s efforts in establishing and negotiating significant strategic transactions, such as domestic expansion, international ventures, sponsorship arrangements and strategic partnerships. As General Counsel, he handled all of the operations matters he handles for Trifecta as well as bankruptcy and investor relations. Nussbaum devised and implemented the creative structuring of joint ventures and management arrangements that enabled GameWorks to expand even during capital-constrained periods. In addition, he was chief architect of the company’s strategy that resulted in the significantly improved lease economics that in turn enabled the sale of the company in a competitive auction.

Nussbaum began his career practicing law with Paul, Weiss, Rifkind, Wharton and Garrison, out of its New York headquarters as well as its Tokyo, Japan office (where he served as principal outside counsel for Sega Enterprises). His practice was concentrated in the areas of corporate and securities law, including M&A, public and private equity and debt offerings, joint ventures and international transactions. He also counseled the owners of a professional sports franchise.

Bruce was born in New York, and graduated magna cum laude from the University of Pennsylvania, with a B.S. Economics degree in business management from the Wharton School of Finance and Commerce and a B.A. degree in natural science from the College of Arts and Sciences. He obtained his J.D., graduating cum laude, from The Harvard Law School. Bruce is married with three children, residing in Studio City, California.

Hart has an extensive business background that includes strategic planning, idea generation, brand expansion, international business, new experience development, operations and investor relations.

Hart spent the early part of his career in executive and multi-unit capacities in the restaurant industry with companies such as Marie Callender’s and Famous Restaurants.

As Vice President of Marketing for Trifecta Management Group (TMG) and Trifecta Marketing Services (TMS), Sarah spearheads the development of marketing strategies for clients and TMG/TMS. As a member of the corporate group since 2015, she’s led and contributed to numerous projects of varying size and scope, with focus on digital mediums and data analysis.

Vigil partners with clients to develop, manage and execute customized marketing strategies including advertising plans, promotional programs, branding through graphics, photos & video/commercials, and more. Sarah has been integral in the creation and implementation of new consumer promotions using various tactical approaches such as competitor/industry research and post-mortem reviews, alongside the traditional method of creative thinking.

As an expert in digital and social marketing, Sarah monitors the latest trends in the ever-changing landscape. She regularly researches and adopts new technologies, applications and software that will improve business. With the goal of driving brand awareness and positive same store sales, Sarah prioritizes the collection, analysis, and synthesis of data for informed and sound decision making.

Over the years, Sarah has developed strong marketing instincts and business acumen that allow her to provide insightful perspectives to those in a broad spectrum of industries. When she is not supporting clients, she invests time sharing her wealth of knowledge with business owners through blogs, webinars, and seminars. Her ability to communicate complex concepts and strategies has landed her speaking engagements at prominent tradeshows.

After graduating from the University of California, Santa Cruz with a bachelor’s degree in Business Management, Sarah began her career within the group sales department at plank, the acclaimed entertainment / dining venue in the Bay Area. Both her education and ground-level experience provide her a unique lens through which to view marketing.

As a partner emeritus, involved since the company’s inception, Jill continues to be involved with TMG on various consulting and special projects including new business development, market studies, recruiting, business analysis and operations.

Enhanced by an extensive background in restaurant operations, Jill is widely considered the industry’s preeminent expert in training and learning, and brings innovative and creative programs and techniques to Trifecta Management Group and its clients. She was previously the GameWorks Vice President of Training and Development where she created the team member and management training and career development programs.

At the renowned Spielberg venture, Jill led the training department in creating and implementing the new venue opening and team member training which was implemented in the successful opening of every flagship, both domestic and international, and the smaller Studio concept. Jill developed an innovative generationally-sensitive DVD based training program that streamlined the learning and made it more effective for team members. Jill also developed various career development programs to promote succession planning and internal management promotions.

Jill gained valuable experience as Director of Training with Famous Restaurant Group, operators of multi-themed restaurants in the United States. She also created a more innovative and effective management training program for Tony Roma’s as Director of Management Training. Her effective communication and presentation skills were honed by serving as Executive Trainer for Decker Communications, renowned for video feedback training in communications for executives. Her restaurant operational background was obtained through various restaurant positions: Manager for Farrells Ice Cream Parlor Restaurants; General Manager at various Lawry’s Restaurant concepts; Training Manager for Ed Debevic’s, a Lettuce Entertain You restaurant concept; General Manager at Victoria Station Restaurants; and Director of Operations with a Tony Roma’s franchise group.

She credits her ability to be creative and innovative with learning and development to her passion and dedication for helping people be better at what they do, both professionally and personally. She has a fascination and in-depth understanding of the generational differences in today’s workforce which guides her learning programs.

Jill graduated from California State University at Northridge with dual majors in Psychology and English, and holds numerous certifications directly related to the restaurant training field. She resides in Chatsworth, California.

As the Senior Vice President of Operations for Trifecta Management Group, Pat Shroll contributes to the development and operations of current venues and team members in a variety of concepts including retail and family entertainment centers as well as single-concept restaurants.

Pat joined TMG in 2015 as the GM of plank and with his team, helped position it as the top eatertainment venues in the Bay Area, with significant growth in revenues. Pat has since gone on to assist with new venue openings nationwide, contribute to the ongoing development of team members across TMG venues and offer direct operational involvement for various projects for TMG overall.

In 2007, Pat re-joined GameWorks and was quickly promoted to Director of Operations. He was responsible for sales growth and financial development of seven locations across the nation. Pat’s specialty includes increasing the financial posture of operations, developing cost controls and analyzing cost-effectiveness of programs. His expertise also includes video game purchasing, game room layout and food and beverage execution.

Pat was a Director of Operations for five locations of a popular steak house in the California and Washington markets from 2000 to 2007.

Pat initially joined GameWorks in In January of 1997 as the AGM of Las Vegas and subsequently the General Manager of Tempe and then promoted to Director of Operations in the Florida market.

Prior to joining GameWorks, Pat spent the early part of his career as a Manager and General Manager in the restaurant industry at Famous Restaurants.

Pat is married with four children and lives in Northern California.

Bradley Rishmany is the Culinary Senior Vice President for Trifecta Management Group. His primary responsibilities include development, implementation and execution of all food & beverage operations, purchasing programs and guest relations.

Prior to joining TMG, by age 18, Bradley was already a managing partner of a small cafe. He soon realized that he would need formal training and spent the next five years at the Ritz-Carlton Hotel Group where he trained with some of the finest Chefs in the world. In 1995, Rishmany was selected and had the pleasure of cooking for President Clinton.

Over the next 15 years, Rishmany has been fortunate enough to operate some of the most successful restaurants in and around Kansas City, St. Louis, Memphis and Los Angeles. Rishmany opened and operated his own consulting business specializing in operations, restaurant design, vendor negotiations, food and beverage development.

Since joining TMG, Rishmany has been featured in Kansas City Biz Journal, 913 Magazine, Spaces K.C., InkKc and has cooked his way onto television promoting TMG venues. He has cooked at The White House in July 2012, Telluride Food and Wine Festival, The Super Bowl, James Beard Awards, featured guest chef at James Beard House and has personally worked with renowned Latino Chef Aarón Sánchez.

Bradley holds a nationally accredited Culinary Arts degree from Johnson County Community College Culinary Arts and a Business Administration degree from the University of Kansas.

Bridget Smith is a partner and the Chief Marketing Officer for Trifecta Management Group, overseeing the advertising, marketing and sales efforts for the company’s entertainment venues. Smith also oversees the new launched Trifecta Marketing Services (TMS), which provides full marketing services and products for local businesses, specifically in charge of business development, including expanding services to a broad range of industries and day-to-day management of TMS.

Smith received her B.A. from the University of San Diego, and an M.S. from National University.

Jimmy Hayward is a Vice President of Operations for Trifecta Management Group, overseeing certain opening aspects for the multi-concept restaurant and retail entertainment development and management firm. His responsibilities often include implementing strategies for increasing facilities’ operational efficiency, creating productive working environments, coordinating staff development activities, in addition to setting guidelines for recruitment, advancement, and team member evaluations.

Jimmy started in the business as a 15 year old dishwasher. Before he left that first concept 10 years later, he was the General Manager. He moved onto Applebee’s and became General Manager after his first year. He also became the training coordinator in the Columbus, OH market, training all kitchen Managers, General Managers and key employees for all new promotional menu roll outs. He then moved on to GameWorks and became involved in all aspects of the venue up to and including the entertainment side of the business. He also helped open numerous GameWorks locations domestically and internationally in the kitchen. Jimmy has been with TMG since the beginning. He has opened/operated several of the different concepts in the Trifecta Management Group family.

Rebecca Metzner is a Vice President of Sales and Marketing with Trifecta Management Group, responsible for marketing and sales activities, including brand creation, promotions development, group sales management and training, advertising, business development and client relations.

Rebecca brings over nine years of experience in FEC sales & marketing and has played a key role with TMG for five of those years as the Director of Sales and Marketing for Axis alley? in Newport, Kentucky. During her tenure as DOSM, Rebecca proactively participated in the sales, marketing, and public relations departments, as well as day-to-day operations, contributed to year-over-year revenue growth and increased effectiveness in overall marketing and advertising.

Prior to joining TMG, Rebecca held the position of Store Manager for a prestigious retail store in the Cincinnati, Ohio area for eight years where she was responsible for daily operations and customer service, sales and trend forecasting, visual display planning, staff management and cost analysis. Rebecca’s customer-focused experience, direct knowledge of TMG systems and operations, strong analytical skills and creative mindset allows for Rebecca to approach TMG clients from a grounded, pragmatic level, offering a perspective that is easily relatable.

Rebecca received a B.S. degree from the University of Kentucky, and resides in Cincinnati, Ohio.

Eric Arthur joined the TMS team in 2022 as the Director of Sales with Trifecta Management Group. His main responsibility lies in mentoring, training, goal setting and coaching group sales teams nationwide within a multitude of client types.

Eric brings with him over 20 years of experience in the hospitality field. He has worked with Universal Studios, Disney, Hard Rock Hotels, Epic Waters and, most recently, Punch Bowl Social in Dallas, TX. He is a results-oriented sales professional with proven experience in event and group sales, special event food and beverage operations, meeting coordination and client relations. Eric is a focused leader driven to provide effective sales training and performance management, and is an excellent motivator that consistently encourages sales professionals to meet and exceed their goals.

In addition to his sales expertise, he is experienced in entertainment and audio-visual productions, special promotions and box office ticketing. Eric is a dynamic executive who emphasizes building strong sales teams focused on providing exceptional service and turning each guest into a meaningful relationship, by providing the most memorable experience.

Eric has been professionally trained through Disney University, Gaylord University and Gaylord Leadership Training. He currently resides in Dallas, TX.

Matt Lienhard is the Vice President of Operations for Trifecta Management Group, responsible for developing and implementing strategies for increasing the facilities’ operational efficiency, creating productive working environments, coordinating staff development activities, in addition to setting guidelines for recruitment, advancement, and team member evaluations.

Matt initially joined TMG in December 2014 and has since progressed to the D.O. position through his hard work, commitment, passion and love for the industry. Matt has over 15 years of hospitality experience, holding positions as General Manager for Founding Farmers (Washington D.C.) and Area Director for the fast-casual brand &pizza (Washington, D.C.), in addition to working for brands such as Marriott, Hillstone Restaurant Group, and numerous private country clubs.

During his tenure with Trifecta, Matt has held several positions at various locations, such as Operations Manager at plank (Oakland, CA), Beverage Director at Uptown Alley (Manassas, VA), and General Manager at Red Stick Social (Baton Rouge, LA).

Meaghan Flickinger is a Marketing Associate with Trifecta Management Group, responsible for supporting the marketing department and clients in all marketing initiatives, focusing on digital campaigns such as geofence ads, SEO, website updates, directory optimization and social media.

Meaghan works with clients and executives in all industries, making sure each locations’ branding, marketing goals and customer preferences are critically addressed, while driving brand awareness.

Prior to joining TMG, Meaghan worked in marketing at one of the top wine brands in the country, focusing on social and media strategy. There, she created social content tailored to the Stella Rosa consumer and planned national as well as local multi-channel marketing campaigns that incorporated both traditional media, such as OOH, and digital media, such as geofence ads. Meaghan has worked on many teams to bring innovative products from concept development to market entry across various brands.

Meaghan received her B.A. in international business from San Diego State University and lives in San Diego, CA.

Kim Wheeler is the Vice President of Team Development for Trifecta Management Group.

Kim joined TMG in 2020 and her primary responsibilities will include the management of all training and development systems, management development, product rollouts, implementation of training manuals and programs along with ongoing developmental workshops and programs for both hourly and management staff. She will also be leading the training coordination for all new unit openings. She will work closely will all departments at TMG as the company’s growth continues.

Kim’s extensive background in training and ability to establish creative programs and developmental techniques for TMG and its clients will be the best in the industry.

Kim has been in the entertainment industry since 2015. Most recently Kim was pursuing her passion for training and sales with TrainerTainment. Prior to that, Kim created and facilitated district-wide technology related training for the largest school district in San Antonio, TX, can is a proud Air Force Veteran.

With over 12 years in training and development, Kim has delivered hundreds of training sessions to thousands of individuals in numerous fields. In her professional training career she has been extremely successful working on multiple platforms and programs and has designed and delivered training from entry to executive levels. As an experienced public speaker Kim has delivered presentations on an array of essential industry topics. Kim is enthusiastic, energetic and passionate and has a true understanding of the critical impact that education and training has in the entertainment industry.

Jorge is Senior General Manager of plank, the premier entertainment/dining destination in the Bay Area, located at Jack London Square in Oakland, CA, where he is responsible for day-to-day operations. Jorge has a keen business acumen, constantly tracking consumer trends, modifying the offerings, providing a compelling guest experience and creating innovate programs to increase both transient and corporate event business. As a leader, his charismatic style and team focus have resulted in an extremely low management attrition rate, especially impressive in a very competitive market and during the pandemic.

Jorge has dedicated his career to entertainment and restaurant industry, having started as a dishwasher at age 18 at Bistro Garden, Beverly Hills, quickly promoted to supervisor after a year at their new location in Studio City and then again to Kitchen Manager at the Company’s new venue, Wizardz, at dinner/magic venue located at internationally known, Universal CityWalk.

This along with his stint at Malibu Speed Zone in City of Industry, where he created their banquet business, help propel him into the multi-offering, large box entertainment and dining business.

He started as a Kitchen Manager at the Irvine Spectrum location of GameWorks, then moved to the Ontario location, where his talents and leadership were recognized and was asked to help open multiple locations around the country. From there he was promoted to Front-of-the-House manager, F & B Director and Assistant General Manager.

Trifecta hired Jorge as Assistant General Manager in 2010 at its concept KDB, and then promoted him to General Manager of plank in 2015.

Bill Danclovic is a Regional Technical Director for Trifecta Management Group. He specializes in field support ensuring technological developments align with the goals of new venue openings. Bill joined the Trifecta team in 2012 as Technical Manager at the Uptown Alley location in Surprise, AZ.

Originally from Albuquerque, NM, he graduated from DeVry Institute of Technology with an Electronic Technician Certificate. He worked for Sparton Technology in the tester maintenance division. It was in this role that he was honored for his troubleshooting and design skills working under the stringent requirements of the Sandia National Labs, Department of Defense, Department of Energy and Strategic Air Command.

Bill then got involved in the arcade field working with American Laser Games. He started out as a temporary worker assembling games and rose to head of customer service. After American Laser Games Bill started in the FEC world working for BlockParty, Sega City and then GameWorks as a Technical Manager for the next 14 years specializing in new venue openings and field support.

Trey Jenkins is a Regional Technical Director for Trifecta Management Group. He is also Technical Manager at its plank location, where he leads and manages all aspects of their interactive gaming experience, including state-of-the-art bowling and bocce ball, and sports, action and prize games from industry leading gaming companies like Brunswick, Sega, Namco and Ice.

Jenkins began his career in 2003 at the well-known Chuck E. Cheese’s, where he served as district technical manager, responsible for the electrical and mechanical aspects of the restaurant’s game room, including the latest video and skill games. In 2007, Jenkins took on the role of Technical Manager for the family-friendly food and gaming destination GameWorks, overseeing the vast entertainment area complete with bowling lanes, video games and rides. Before joining the team at plank, Jenkins held the position of Technical Manager for Kitchen Den Bar (KDB) in Long Beach, CA.

As Special Projects & Consulting, Michael Long plays a leading role in Trifecta’s consulting group, particularly in the areas of market feasibility studies, concept development and project management. In his time at Trifecta, Mike has worked with over 120 clients from small restaurants seeking a turn around plan, to public companies looking to fine tune operations or gain efficiencies, to conceptualizing 30,000 – 90,000 square foot ‘big box’ entertainment centers. Over the course of Mike’s career, he has help conceptualize dozens of different concepts across the country as well as overseas and helped turn around many different types of food, beverage and entertainment concepts.

Mike has extensive and deep experience in the restaurant and entertainment business with over 30 years of executive experience in both private and public companies directing operations from the GM level to the SVP of Operations. Through his numerous roles, Mike has gained experience in all aspects of operations

Starting at GameWorks inception in 1996 as Director of Operations, Mike designed, developed, and implemented operational systems including but not limited to: management job titles and responsibilities; crewmember job titles and responsibilities; operational procedures; operational systems; menus; service style and procedures; training and development programs; quality control and inspection systems; cost control systems; reward and recognition programs; budgeting and financial planning; compensation programs; and administrative systems.

Beginning in March of 1997, Mike directed and managed the rollout of 12 GameWorks flagship locations, with aggregate annual sales of $75 million and was promoted to VP of Operations. In 1999, Mike turned his fulltime attention to developing international franchising as Senior Vice President of International Operations.

Prior to GameWorks, Mike spent his early career advancing in the restaurant business, gaining valuable management experience in new unit openings, concept development and implementation, repositioning of concepts, workout groups, and a merger and acquisition. In 2002, Mike relocated to Denver in order to be near his family and to participate in the creation of 33 and a third Inc., which owns and operates two critically acclaimed upscale casual restaurants in Colorado. Most recently, Mike published his first novel, a wilderness thriller entitled Saint Lucy of the Cowboys.

Sarah officially joined TMG in March of 2023 after working as a temporary Team Development assistant. In her new Coordinator role, she supports the Team Development department with recruiting, training coordination, implementation of new hiring systems, social media and much more! Sarah is also a very talented and passionate photographer, has managed corporate studios for many years and is experienced in event management, planning and coordination.

Michael Auger, Founding Managing Partner, August 2019

We are eternally grateful for Michael and his significant contributions to our company. He was an industry leader, concept visionary, astute business man, devoted family man and best friend to all. Mike’s spirit, passion and impact will live with our company forever.

Jill Mather, Partner Emeritus, 2005 - 2019

Thank you for your many years of contributions (2005 – 2019) as an original executive and partner of Trifecta Management Group.

Who We Are

Creating Memorable experiences, customized for local markets.

TMG was built around two simple, yet focused, ideas:

Connect With Us

Our Team Members

Bridget Smith

Partner, Chief Marketing Officer

Pat Hart

Partner, Chief Operating Officer

Ron Lam

Managing Partner

Bruce Nussbaum

Managing Partner

Pat Hart

Partner, Chief Operating Officer

Sarah Vigil

Vice President, Marketing

Jill Mather

Partner Emeritus, Special Projects

Pat Shroll

Senior Vice President of Operations

Brad Rishmany

Senior Vice President, Culinary

Bridget Smith

Partner, Chief Marketing Officer

Jimmy Hayward

Vice President, Operations

Rebecca Richmond Metzner

Vice President, Sales & Marketing

Eric Arthur

Director of Sales

Matt Lienhard

Vice President, Operations

Meaghan Flickinger

Marketing Associate

Kim Wheeler

Vice President, Team Development

Jensen Myers

Marketing Coordinator

Jorge Garcia

Senior General Manager, plank

Bill Danclovic

Regional Technical Director

Linda LaCasse

Graphic Designer

Trahern Jenkins

Regional Technical Director

Mike Long

Special Projects & Consulting

Sarah O’Neal

Coordinator, Team Development

Michael Auger, Founding Managing Partner, August 2019

Jill Mather, Partner Emeritus, 2005 - 2019